Refund policy

Last updated: October 9, 2026

At Topclou Nailhaus, we take pride in delivering quality nail products and ensuring every order is carefully prepared. We hope you love your purchase, but if something isn't right, we're here to help.

Please review our Return & Refund Policy before placing an order.

Due to the hygiene-sensitive nature of our nail products, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, color or shade preference, or incorrect product selection, except where required by applicable law.

However, if your order arrives defective, damaged, or contains an incorrect item, we will review the issue and provide an appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and report any issues within 14 days of receipt.

To submit a claim, email support@topclou.group with the following information:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos of the affected product, packaging, and shipping label

We may request additional information or supporting evidence to verify your claim.

Once your claim has been reviewed and approved, we will offer either:

  • A replacement of the same item, subject to availability; or

  • A refund for the affected item's value if a replacement is unavailable.

Non-Returnable Items and Exclusions

We generally do not accept returns, exchanges, or refunds for:

  • Change of mind, personal preference, or incorrect product selection

  • Products that have been opened, used, altered, or tampered with, unless defective upon receipt

  • Damage resulting from improper application, handling, storage, or misuse

  • Items returned without authorization

  • Complimentary gifts, samples, or promotional items without a separate purchase value

Claims involving defective products will be reviewed based on the circumstances and supporting evidence.

In certain cases, we may request the product be returned for inspection. If a return is required, detailed instructions will be provided. Unauthorized returns will not be accepted.

Refund and Replacement Processing

Once a claim has been approved, we aim to process the replacement or refund within 10 business days of confirmation.

Approved refunds will generally be issued to the original payment method. Additional processing time may be required by your bank or payment provider.

If you have not received an update within 10 business days after approval, please contact support@topclou.group.

Approved resolutions (replacement or refund) will be processed within 10 business days of confirmation. If you have not received a response or update within 10 business days post-approval, please follow up by email.

For any additional inquiries, please contact our customer care team at support@topclou.group. We appreciate your understanding and are committed to reviewing genuine product and order issues fairly.