Refund policy

At Topclou Nailhaus, we stand by the beauty and quality of our products — but if something arrives not quite right, we’ll do our best to make it right.

Due to the hygiene-sensitive nature of our products, all sales are final. We do not accept returns or offer refunds for change of mind, color preference, or incorrect item selection. However, if your order arrives defective, damaged, or with an incorrect item, we will take appropriate action to resolve the issue.

Customers are advised to inspect their package upon delivery and report any issues within 14 days of receipt. If your claim is verified, we will offer either:

• A replacement of the same item (subject to availability), or

• A refund for the item’s value if a replacement is unavailable.
  
  

To initiate a claim, please send an email to orders@topclou.group with the following:

• Order number

• Description of the issue

• Clear photos or videos of the item, packaging, and shipping label
  
  

In certain cases, we may request the product be returned for inspection. If a return is required, detailed instructions will be provided. Unauthorized returns will not be accepted.

Please note, we cannot process claims in the following situations:

• Items that have been opened, used, or tampered with

• Items returned without original packaging or missing components

• Issues related to personal preference or accidental ordering

• Promotional items, final-sale items, gift cards, or restricted goods (e.g., flammable items)
  
  

Approved resolutions (replacement or refund) will be processed within 10 business days of confirmation. If you have not received a response or update within 10 business days post-approval, please follow up by email.

For any additional inquiries, please contact our customer care team at support@topclou.group.