Shipping policy
Last updated: August 1, 2026
At Topclou Nailhaus, we’re passionate about bringing joy, self-expression, and a little color therapy straight to your doorstep. We carefully prepare every order and work with trusted logistics partners to deliver our products as smoothly as possible.
Shipping Destinations
Website checkout is currently available for eligible addresses in the United States, Canada, Mexico, Australia, United Kingdom, Germany and Spain.
For selected countries such as France, Italy, Netherlands, Belgium, Ireland, Switzerland, New Zealand, Japan, Korea and more not enabled at checkout, customers may contact us via WhatsApp to confirm current shipping availability, fees and estimated delivery details before payment. Manual WhatsApp orders are subject to this Shipping Policy unless different terms are confirmed in writing.
For US orders, website checkout is currently available for eligible addresses within the contiguous United States. We do not currently deliver through website checkout to Alaska, Hawaii, Puerto Rico, Guam, other US territories or remote island areas. We also do not ship to P.O. Boxes or APO/FPO/DPO addresses.
Customers in Puerto Rico may purchase through our authorised local distributor, subject to the distributor’s pricing, stock availability and terms.
Order Processing
We pack your orders with care from Monday to Friday, excluding weekends and public holidays observed by our fulfillment team.
Once your order is placed, processing typically takes 3–5 business days. During promotional campaigns, new launches, high-volume periods, or if an item is temporarily out of stock, processing might take a little longer — but we’ll always do our best to keep you in the loop.
You’ll receive a confirmation email as soon as your order goes through, followed by a shipping notification with tracking information once your parcel is dispatched.
Shipping Fees
We offer free shipping within the U.S. for all orders over $149.99 USD. For orders below that amount, shipping fees are calculated based on the total product weight shown in our Shopify system. The final shipping fee will be shown clearly at checkout before payment.
For international orders, shipping fees are calculated at checkout based on your delivery address and the total weight of your order.
Please note that customs duties, import taxes, VAT/GST, brokerage fees, or other destination-country charges may apply depending on your country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.
Shipping Timeline
Delivery times begin once your order has been dispatched from our warehouse and a tracking number has been issued.
Estimated delivery usually takes around 10–18 business days, depending on your destination, customs processing, and carrier handoff.
Please note that delivery timelines are estimates only. They may be affected by customs clearance, carrier volume, destination-country processing, weather, public holidays, or other situations outside our control. Business days exclude weekends and public holidays.
For heavier orders exceeding approximately 8kg, we may use an alternative shipping partner or split your order into multiple parcels to help ensure safer delivery. In these cases, delivery may take a little longer than the standard estimate, and you may receive more than one tracking number. We’ll always aim for the smoothest possible option and keep you updated where needed.
Duties, Taxes & Import Fees
For international orders, customs duties, import taxes (VAT/GST), brokerage fees, and any other import charges are the responsibility of the recipient. These fees are usually collected by the carrier at the time of delivery or may be requested before release of the package. We are unable to:
- Mark packages as “gifts”
- Declare lower values than the actual purchase price
- Cover or prepay destination taxes or duties, taxes, or import fees
We strongly recommend checking your country’s customs rules before ordering. Customs rules vary by country, and clearance decisions are made by local authorities. While we’ll provide the standard shipping documents where possible, we’re unable to control customs decisions, clearance timelines, or import-related charges.
If a parcel is delayed, held, returned, abandoned, or destroyed due to customs processing, unpaid duties/taxes, refusal of delivery, or failure to provide required import information, Topclou Nailhaus is not responsible for the delay or loss. Original shipping fees are non-refundable, and any reshipment may require additional shipping charges.
Tracking Your Order
You’ll be able to track your order once it’s shipped — we’ll send you a tracking link via email. Please allow 1-3 days for tracking updates to appear after dispatch. You can track your order anytime using the link provided.
Changing or Cancelling an Order
If you made a mistake or changed your mind, please email support@topclou.group within 2 hours of placing your order.
We’ll do our best to help — but once an order is packed, fulfilled or dispatched, we unfortunately cannot make changes or cancel it.
If you're hoping to add more items, go ahead and place a second order and email us with order no and “Combined order” title. We may be able to combine shipments and refund one of the shipping fees after review.
Incorrect Address or Delivery Issues
Please double-check your shipping address at checkout. We can’t replace or refund orders that are delayed, returned, misdelivered, or lost due to an incorrect or incomplete address entered at checkout.
Once your order has been dispatched, delivery will be handled by the courier or local carrier. Tracking updates may take a few business days to appear, and in some cases, tracking may not update until the parcel is scanned by the destination-country carrier after arriving in your country.
Sometimes parcels may take longer than expected due to customs clearance, carrier handoff, missed scans, local delivery processing, weather, public holidays, or other situations outside our control.
If you notice any delivery issue related to your tracking number or package delivery, we recommend contacting the courier directly first for the fastest update. You may also email us at support@topclou.group with your order number and any feedback from the carrier, and our team will do our best to assist with a carrier or logistics investigation where possible.
If your tracking says “delivered” but your package is nowhere to be found, start by checking with household members, neighbors or your local carrier branch.
Lost, Damaged, or Wrong Items
While we are not responsible for lost or stolen packages once it has left our facility, we’re always here to help.
If your parcel arrives damaged or an item is incorrect, let us know within 14 days of delivery at support@topclou.group with your order number and clear photos/videos of the product, packaging, and shipping label. We’ll do our best to verify and replace the same item whenever possible. For more info, please refer to our Refund Policy.
We hope we can resolve your issue as seamlessly as possible.
Still have questions?
We’re here for you. Reach out anytime at support@topclou.group and our team will be happy to assist. Whether it’s about your order, tracking, or just general nail love — we’ve got you.