Shipping policy

At Topclou Nailhaus, we're all about delivering joy, self-expression, and color therapy-straight to your doorstep. While we're growing our shipping zones, we currently deliver to your doorstep. While we're growing our shipping zones, we currently deliver to the United States, with more countries on the horizon. Just enter your address at checkout, and our system will let you know if we ship to your location. (Psst... we don't ship to P.O. boxes or APO/FPO/DPO addresses just yet.)

 

Order Processing

We pack your orders with care from Monday to Friday (excluding U.S. public holidays). Once your order is placed, processing typically takes 3–5 business days. During promotional campaigns or if an item is temporarily out of stock, processing might take a little longer — but we’ll always keep you in the loop.

You’ll get a confirmation email as soon as your order goes through, followed by a shipping notification with tracking info once it’s on the way.

 

Shipping Fees

We offer free standard shipping within the U.S. for all orders over $89.99 USD. For orders below that amount, a flat rate of $8.99 USD applies. 

For international orders (Canada, Mexico, Australia, UK, Germany, Spain, etc.), shipping fees are calculated at checkout based on your delivery address and the total weight of your order.

Please note that shipping fees are non-refundable once your order has been dispatched, even if the order is canceled after it ships. This helps us ensure smooth processing and fair handling for all customers.


Shipping Timeline

Delivery times begin once your order ships and are estimates only. They can be affected by customs clearance, carrier volume, weather, or public holidays.

  • United States: 9-15 business days

  • Canada: 10–15 business days

  • Mexico: 14–18 business days

  • Australia: 10–15 business days

  • United Kingdom: 10–15 business days

  • Germany: 10–15 business days

  • Spain: 10-15 business days

Note for heavier orders: For orders exceeding approximately 8kg, we may need to use an alternative shipping partner to ensure safe delivery. In these cases, transit times may be longer than the standard estimates listed above (potentially up to 5–10 additional business days). We'll always aim for the fastest possible option and keep you updated via email.

Business days exclude weekends and public holidays in both origin and destination countries. Once your package leaves our hands, responsibility for delivery transfers to the carrier.

 

Duties, Taxes & Import Fees

For international orders, customs duties, import taxes (VAT/GST), brokerage fees, and any other import charges are the responsibility of the recipient. These fees are usually collected by the carrier at the time of delivery or may be requested before release of the package. We are unable to:

  • Mark packages as “gifts”

  • Declare lower values than the actual purchase price

  • Cover or prepay destination taxes or duties

We strongly recommend checking your country’s customs rules before ordering.

 

Tracking Your Order

You’ll be able to track your order once it’s shipped — we’ll send you a tracking link via email. Please allow 1-3 days for tracking updates to appear after dispatch. You can track your order anytime using the link provided.

 

Changing or Cancelling an Order

If you made a mistake or changed your mind, please email orders@topclou.group within 2 hours of placing your order. We’ll do our best to help — but once an order is packed or shipped, we unfortunately cannot make changes or cancel it. If you're hoping to add more items, go ahead and place a second order and email us with order no and “Combined order” title. We may be able to combine shipments and refund one of the shipping fees after review.

 

Incorrect Address or Delivery Issues

Please double-check your shipping address at checkout. We can’t replace or refund orders that are misdelivered due to an incorrect address entered at purchase.

If your tracking says “delivered” but your package is nowhere to be found, start by checking with household members, neighbors or your local carrier branch. If it’s still missing, email us and we’ll open a carrier investigation to figure out what happened.

 

Lost, Damaged, or Wrong Items

While we are not responsible for lost or stolen packages once it has left our facility, we’re always here to help.

If your parcel arrives damaged or an item is incorrect, let us know within 14 days of delivery at orders@topclou.group with your order number and clear photos/videos of the product, packaging, and shipping label. We’ll do our best to verify and replace the same item whenever possible. For more info, please refer to our Return & Refund Policy.

We hope we can resolve your issue as seamlessly as possible.

 

Still have questions?

We’re here for you. Reach out anytime at support@topclou.group and our team will be happy to assist. Whether it’s about your order, tracking, or just general nail love — we’ve got you.